Terms and Conditions

These are our terms and conditions for the use of our website https://cleanseandscrub.com and the purchase of products through the website. If you have any queries about these terms, please contact us using the contact form.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Cleanse & Scrub may at any time make changes to or remove part of this website without any liability to customers for such changes. 

Cleanse & Scrub reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

A contract will only come into existence between you the customer and us once your order has been processed and dispatched. When you as a customer place an order via this website, you warrant by placing the order that: -

1. You are not a minor or otherwise legally incapable of entering into a binding contract.

2. The personal details which you give us on registration are fully complete and accurate.

3. You are not using a false name or the name of any other person or body which you are not authorised to use.

Placement of an order 

When you place your order, you are doing so in acceptance of these terms and conditions, and it is important that you have read them before you go ahead and order.

Cancelling an order 

As a customer, you are free to cancel an order within 14 days and will be refunded 100% of your order to the account the order originally was paid from. Please note orders cannot be cancelled once dispatched.

Acceptance of an order 

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
 

Delivery 

You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Cleanse & Scrub assumes no responsibility for damages during transport or damages caused by any delays beyond its control: - Delivery to the specified address.

Returns
Due to the intimate use of our products we cannot accept returns on personalised items, skincare products or body care products and accessories. 

If you are unhappy with your items for any reason, please contact us at info@cleanseandscrub.com, and we'll do our best to put things right.

*Please Note* Gift cards cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

Any items purchased through CLEANSE & SCRUB must be returned directly to us and not to any other manufacturer/ third party.

If faulty, the customer must contact us via email (info@cleanseandscrub.com) or WhatsApp 07876 142 645, within 2 days of delivery with photographs. No products may be returned to Cleanse & Scrub without the prior written consent of Cleanse & Scrub and are subject to the customer paying the shipping costs.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit/ credit card or original method of payment, within 7 days.

Late or missing refunds
If you haven’t received a refund 7 days after receiving your return confirmation email, feel free to contact us at info@cleanseandscrub.com.

We recommend you contact your debit/ credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cleanseandscrub.com and we will investigate it for you.

Sale items
Only regular priced items may be returned and refunded, unfortunately sale and reduced-price items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping
To return your product, you should mail your product to: Geraldine Black C/O Cleanse & Scrub, 20 Canada Court, 109 Brookhill Road, London. SE18 6BJ. You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are also non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

When you return your item/s we recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Liability 

We try to have the information on this website as accurate as possible, but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors. Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

Severance 

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.